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The Activity tab on each client’s detail page is your full audit trail for the agent. Every tool call, approval decision, and conversation is logged automatically, so you can retrace exactly what the agent did on a ticket, when it did it, and which technician (if any) signed off. Use it to spot-check the agent’s work, investigate a specific incident, or gather evidence for a compliance review.

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Activity log

The Activity tab shows a chronological list of all tool executions for a client. Each entry includes:
  • Timestamp — when the action occurred
  • Tool name — which integration tool was called (e.g., m365-reset-password, connectwise-add-ticket-note)
  • Parameters — the inputs passed to the tool
  • Result — whether it succeeded or failed, with a summary of the output
  • Triggered by — the session that initiated the call
Use the activity log to:
  • Audit what the agent did in response to a specific employee request
  • Verify that approvals were properly enforced
  • Investigate unexpected behavior
The Activity log listing agent sessions with their tool call counts
Conversation transcripts are surfaced inline in the Activity log. There is no separate Sessions tab. Open an activity entry to see the agent’s reasoning, the messages exchanged, and any approval requests that were raised alongside the tool calls.
An expanded activity entry showing the agent's tool calls
There is also an MSP-wide Activity view under Settings → Activity that aggregates activity across every client under your MSP, useful when you need to see what’s happening platform-wide rather than per client.
The MSP-wide Activity view under Settings listing recent agent sessions across clients

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Diagnostics

The Diagnostics tab shows the operational health of the agent running for this client. It includes:
  • Agent status — whether the agent is running, stopped, or in an error state
  • Recent logs — the agent’s output, useful for identifying errors
  • Disk and memory usage — resource consumption on the agent’s server
If a client’s agent is unresponsive, check the Diagnostics tab first. Status and recent errors are visible here without needing to contact support.