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The Activity tab on each client’s detail page gives you a full audit trail of everything your agent has done. Every tool call, approval, and conversation is logged automatically.

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Activity log

The Activity tab shows a chronological list of all tool executions for a client. Each entry includes:
  • Timestamp — when the action occurred
  • Tool name — which integration tool was called (e.g., m365-reset-password, connectwise-add-ticket-note)
  • Parameters — the inputs passed to the tool
  • Result — whether it succeeded or failed, with a summary of the output
  • Triggered by — the session that initiated the call
Use the activity log to audit what the agent did in response to a specific employee request, verify that approvals were properly enforced, or investigate unexpected behavior. Conversation transcripts are surfaced inline in the Activity log. There is no separate Sessions tab — open an activity entry to see the agent’s reasoning, the messages exchanged, and any approval requests that were raised alongside the tool calls. There is also a top-level Activity view in the sidebar that aggregates activity across every client under your MSP, useful when you need to see what’s happening platform-wide rather than per client.

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Diagnostics

The Diagnostics tab shows the operational health of the agent running for this client. It includes:
  • Agent status — whether the agent is running, stopped, or in an error state
  • Recent logs — the agent’s output, useful for identifying errors
  • Disk and memory usage — resource consumption on the agent’s server
If a client’s agent is unresponsive, check the Diagnostics tab first. Status and recent errors are visible here without needing to contact support.