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Connect Datto RMM so the agent can list and inspect devices, audit hardware / software / network, triage and resolve alerts, and run quick jobs across every site in your Datto RMM tenant.
Datto RMM is configured in MSP Settings → Integrations.

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How to connect

Datto RMM uses a tenant-specific API endpoint plus a single API key. You generate both in the Datto RMM web UI before connecting.
1

Generate API credentials in Datto RMM

Sign in to your Datto RMM tenant as an administrator. Open Setup → Users (or your tenant’s API page) and create / enable an API user. Grant the permissions you want the agent to use — Devices, Alerts, Sites, and Jobs at minimum. Copy:
  • The API URL for your region (e.g. https://pinotage-api.centrastage.net or your platform-specific equivalent)
  • The API Key issued for the API user
2

Open MSP Integrations

In the Rallied.ai dashboard, navigate to MSP Settings → Integrations.
3

Connect Datto RMM

Find the Datto RMM card and click Connect. Enter:
  • API URL (base_url) — your region-specific Datto RMM API endpoint
  • API Key — the API key issued for the API user
Rallied.ai stores the credentials and uses the x-au-api-key header on every call.
The agent currently uses the v1 Datto RMM API directly with the stored API key — there is no OAuth dance, so the connection stays active as long as the API key is valid. If you rotate the key in Datto RMM, reconnect from MSP Settings → Integrations.

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How the agent uses it

When a request touches a Datto-managed endpoint or alert — “why did the disk-space alert fire on FILE01?”, “audit the software on Maria’s laptop”, “run our reboot quick job on the lobby kiosk” — the agent typically:
  1. Finds the alert with datto-list-alerts (optionally scoped to a site), or jumps straight to the device with datto-list-devices / datto-get-device.
  2. Resolves site context with datto-list-sites / datto-get-site when the request is “all of Acme’s servers” style.
  3. Digs deeper with datto-get-device-audit using type: "software", "hardware", or "network" to understand the underlying cause.
  4. Runs a remediation with datto-run-quickjob (approval-gated) — the jobName must match a component already configured in Datto RMM for that device’s site.
  5. Once the root cause is addressed, dismisses the alert with datto-resolve-alert (approval-gated).
Resolving an alert in Datto RMM does not fix the underlying issue — the agent is instructed to address the root cause first and only then resolve the alert as bookkeeping.

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Tools

ToolDefault policyDescription
datto_rmm:datto-list-sitesAutoList sites (customer environments) in Datto RMM
datto_rmm:datto-get-siteAutoGet details for a specific site
datto_rmm:datto-list-devicesAutoList managed devices, optionally filtered by site
datto_rmm:datto-get-deviceAutoGet full details for a specific device
datto_rmm:datto-get-device-auditAutoAudit a device’s software, hardware, or network (or all three)
datto_rmm:datto-list-alertsAutoList open alerts, optionally scoped to a site
datto_rmm:datto-resolve-alertApproval neededResolve (dismiss) an alert by UID
datto_rmm:datto-run-quickjobApproval neededRun a quick job (named component) on a target device, with optional key-value variables

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Policies

Datto RMM is an integration. Per-tool policies are configured on the Datto RMM integration detail page (open it from MSP Settings → Integrations). See Policies for an overview of policy modes.